Nicole Saunders

Director, Community at Zendesk

What you will learn:

• What does it mean to and how to get into a leadership position by being cross-functional.
• How to lean on the competencies of different areas of the company to produce better output in projects.
• The challenges on implementing the cross functional team strategy.
• Being comfortable in asking questions.

Nicole has been working in various forms of community management and communications for over 12 years. In the last 5 years she’s significantly expanded the community program at Zendesk, adding a virtual event component, and she is currently working on launching both user groups and a customer advocacy program. 

Under Nicole’s leadership Zendesk has expanded the community team 6x, and has moved this team from support and is now integrated into the marketing department of the organisation as their scope has expanded.

Nicole’s signature approach comes down to working cross-functionally and collaboratively with other teams across the business.